Join us this April in Asheville, NC for the Community Health Patient Experience Summit. Learn More!

Best in KLAS 2024

Feedtrail is the #1 Patient Experience Improvement Solution.

Personalizing Patient Experience

Real-time personalized engagement with AI-driven insights to build patient loyalty, reduce clinician burnout, and drive quality care.

 

 

See the Platform In Action

Join top-tier healthcare companies that trust us with experience management:

Feedtrail - Healthcare Experience Management
 

XM Platform

Consistently deliver exceptional patient experiences.

Improve Patient Loyalty

Supercharge patient experience management to build strong, lasting relationships with everyone in your care. 

Reduce Clinician Burnout

Share timely kudos with providers and staff, reinforce best practices, and uncover coaching opportunities. 

Drive Quality Care

Harness real-time feedback to swiftly address concerns and outperform your patient experience and quality goals.

Feedtrail - Healthcare Experience Management

Community Health Centers

Take your patient engagement digital and stay HRSA compliant while improving patient experiences and promoting your offerings.

Learn How

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Post-Acute Care

Transform how you engage patients with real-time surveys, messages, and updates personalized by setting and touchpoint.

Learn How

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Physician Practices

Build your brand and bottom line by engaging patients, directing improvements, and sharing kudos by provider.

Learn How

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Health Systems

Engage patients and employees to understand the why behind HCAHPS scores with actionable insights for improvement.

Learn How

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Ambulatory Care

Collect feedback around providers and settings to share best practices, exceed expectations, and retain patients.

Learn How

Feedtrail - Healthcare Experience Management

Laboratories and Diagnostics

Implemented across 1,000s of diagnostic services sites, Feedtrail keeps you customer centric and competitive.

Learn How

The Feedtrail Patient Experience Platform.

Flexible. Personalized. Real Time.

The Feedtrail XM Platform offers patient experience solutions that power the top healthcare teams. Leverage actionable insights by engaging patients and employees in real time.​
Feedtrail - Healthcare Experience Management
Feedtrail is transforming patient experience management for some of the biggest names in healthcare. From identifying issues early enough to solve them, to allocating resources for the biggest impact, and enhancing experiences across the lifecycle of care.
Feedtrail - Healthcare Experience Management
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”

“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Alan Dubovsky

Chief Patient Experience Officer

Beth Rubio

Chief Clinical Officer, Aveanna Healthcare

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

We measure our success by YOUR success

Stop playing catch-up and start being proactive with our patient experience platform. 99% faster service recovery (really!) Instant service recovery triggers and notifications to address concerns help you build loyalty and retain patient revenue.

 

99%

faster service recovery (really!)

You’re great. Your online reputation should be, too. 650% increase in positive patient experience social media reviews. Seamlessly send promoters to your social review sites to build the brand of your organization and providers.

 

650%

increase in positive social media reviews

Keeping patients satisfied and loyal boosts your bottom line. 20% increase in NPS and other patient experience management top-level metrics. Leverage advanced analytics to focus your time and energy in areas that will have the greatest impact on improving scores.

 

20%

increase in NPS and other top-level metrics

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management

Act faster

Promote your brand

Increase profitability

Patient Experience Management News & Insights

Ebook: Reduce No-Shows and Improve Patient Access

EBOOK

How To Reduce No-Shows and Improve Patient Access

In this ebook we explore four key ways you can use patient experience data and automated outreach to reduce no-shows and improve patient access.

Missed Appointment Survey Template

REPORT

Report: The Top Patient Experience Challenges of 2023

Feedtrail’s Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements. 

Feedtrail Expands DEI Support for Healthcare Organizations

News

Community Health Patient Experience Summit 2024

Get ready to immerse yourself in the ultimate community health-focused patient experience summit in picturesque Asheville, NC taking place April 18-19, 2024.

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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