HealthcareITNews Article Showcases how Cedars Sinai Leverages Feedtrail in the ED

Feedtrail in the News: Cedars Sinai’s real-time ER feedback platform helps improve patient satisfaction

The emergency room is a stressful and unplanned way to begin a patient journey, and the Ruth and Harry Roman Emergency Department at Cedars Sinai in Los Angeles is one of the nation’s busiest. Claude Stang, Executive Director of Emergency Services at Cedars Sinai, recently sat down with HealthcareITNews to share how they leverage Feedtrail’s real-time patient feedback in the emergency department to make immediate improvements and uncover the drivers of good and bad experiences.

“Adding another tool may feel counterintuitive, but adding the right tool can allow hospitals to improve without feeling inundated by yet another dataset. By finding the right tool that provides the right data, hospital leadership can integrate real-time patient experience surveys into their systems and use the patient-provided insight to make on-the-spot decisions,” says Stang.

Read the full article here to see how they approach improving patient experience in the ED: https://www.healthcareitnews.com/news/cedars-sinais-real-time-er-feedback-platform-helps-improve-patient-satisfaction, then see the ways Feedtrail can support your patient experience goals: https://www.feedtrail.com/solutions/.