Who uses our patient retention software

TOP BENEFITS

Top three benefits of using Feedtrail’s patient acquisition software

Feedtrail’s patient acquisition software empowers healthcare providers to attract new patients while building loyalty with existing ones. By enhancing patient experiences, improving online reputation, and driving strategic improvements, our patient retention platform helps practices grow sustainably and stand out in a competitive market.

Dig Deep Patient Experience

Real-Time Patient Feedback

Capture immediate insights from patients at key touchpoints. Resolve issues quickly to enhance experiences and boost patient acquisition.

Drive Patient Experience Changes

Stronger Online Reputation

Easily streamline the process for satisfied patients to leave positive reviews, improving your online presence and attracting new patients.

Uncover Patient Experience Trends

Increased Revenue & Loyalty

Turn feedback into actionable improvements that drive up NPS, increase patient loyalty, and strengthen your brand.

TOP FEATURES

Three top features of our patient retention and acquisition software

Feedtrail’s patient retention software equips you with the tools to engage, retain, and re-engage patients effectively. From hyper-personalized outreach to in-depth analytics and proactive service recovery, each feature is designed to maximize both patient satisfaction and long-term loyalty.

Text Message Survey

Personalized Patient Engagement

Connect deeply with patients through tailored messages, reminders, and educational content that meet their unique needs.

Uncover Patient Experience Trends

Immediate Service Recovery

Respond to feedback instantly with automated alerts, transforming negative experiences into loyalty and enhancing your brand image.

Dig Deep Patient Experience

Data-Driven Insights

Use Feedtrail’s BI, analytics, and AI to uncover trends and improve patient satisfaction with detailed drill-downs by demographics, location, and more.

Types of healthcare organizations that successfully leverage our patient retention solutions

Use the best patient retention platform, leveraged by the top community health centers, physician practices, health systems, and private equity groups across the nation.

Feedtrail - Healthcare Experience Management

Community Health Centers

Take your patient engagement digital and improve patient experiences, promote your offerings, and connect with your community.

Learn How

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Physician Practices

Build your brand and bottom line by engaging patients, directing improvements, and growing positive social reviews.

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Health Systems

Create a feedback loop that leverages data-driven actionable insights to make improvements that boost loyalty and acquisition.

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Client stories: their success with our patient retention and acquisition app

At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience, but business operations.

Feedtrail - Healthcare Experience Management

What does a flexible platform provide?

Millennium Physician Group recovered over 5,000 canceled appointments in two weeks using Feedtrail for outreach post-Covid.

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How can you boost loyalty with real-time data?

CHOC’s ED had a low Net Promoter Score (NPS), within 5 months of deploying Feedtrail, deeper insights allowed them to increase NPS by 54 points.

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Does immediate service recovery impact revenue?

With Feedtrail’s service recovery automation Gracepoint recovered over $1 Million by salvaging over 500 patient experiences.

“Feedtrail has transformed our service recovery. From our dashboard, I can click into low-scoring surveys with actionable comments and follow up immediately, which is the best way to build loyalty. Patients have told me, ‘Thank you—I didn’t know anyone reads these.’ When you can fix issues for folks, they often become your most loyal patients.”

– Heidi Kauffman, MHA, CPXP, Patient Experience Specialist, Jane Pauley Community Health Center

Feedtrail - Healthcare Experience Management

See the Platform

Transform how you improve patient loyalty and attract new patients:

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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