Audience Builder for Hyper-Personalized Surveys
Different patients need different engagement
A step-by-step intuitive workflow to segment your patients, craft tailored surveys, and take control of who and how you engage.
HOW IT WORKS
Take control of how you engage different patients
Build your audience
Use, or exclude, unlimited patient identifiers to build extremely granular audiences from your patient population.
Design your survey
Customize surveys to target problems and improve satisfaction scores, while eliminating unnecessary identifier questions.
Take control
Develop survey triggers and templates, and schedule outreach when it will be most impactful.
A step-by-step intuitive workflow to hyper personalize surveys and drive loyalty
Audience Segmentation
Use patient identifiers from you EHR (race, gender, language, insurance, etc.) to define a targeted survey audience.
Event Trigger
Define what will trigger a survey, for example registration, procedure, discharge, etc.
Survey Selection
Use a template or easily build a custom survey, pulling in defined question topics and benchmark questions.
Survey Timing
Set up the when the survey will be sent so it makes sense for the situation.
Survey Delivery
Finalize the survey by determining the mode, email or text, and other details such as reminders.
You wouldn’t give every patient the same diagnosis, so why send them all the same survey?
You care for a diverse group of patients with different needs, preferences, and medical journeys. Take control of how you engage different segments of patients to solve problems, improve satisfaction scores, and build loyalty.
Personalize outreach by demographic
Ask the right questions for the situation
53-year-old female
Attended annual physical
- Survey Name
Provider Experience + Option to Schedule Mammogram - Survey Delivery
Email - Survey Timing
1 day after appointment
24-year-old female
Attended annual physical
- Survey Name
Provider Experience + Family Planning Services Intel - Survey Delivery
Text - Survey Timing
1 day after appointment
Matt
32-year-old male
Repeat No-Show-er
- Survey Name
Telehealth Option + Missed Appointment Reason - Survey Delivery
Text - Survey Timing
1 hour after missed appointment
Steven
32-year-old male
First Time Patient
- Survey Name
Additional Demographics + Promote Services Offered - Survey Delivery
Text - Survey Timing
30 minutes after appointment
Ask the right questions for the situation
Matt
32-year-old male
Repeat No-Show-er
Private Insurance
- Survey Name: Telehealth Option + Missed Appointment Reason
- Timing & Delivery
Text survey 1 hour after missed appointment
Steven
32-year-old male
First Time Patient
- Survey Name: Provider Experience + Option to Schedule Mammogram
- Timing & Delivery:
Text survey 30 minutes after appointment
See Audience Builder in Action
Tailor your survey outreach to target problems and make improvements.
East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606
West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048