Today’s patients expect personalized experiences and seamless communication, and healthcare providers must rely on the right tools to meet these growing demands. This is where the best patient experience software comes in, offering a powerful solution to streamline...
In the healthcare industry, the terms "patient experience" and "patient satisfaction" are often used interchangeably. However, they represent different aspects of a patient's journey. Understanding the difference between patient experience vs patient satisfaction is...
Patient Experience Week is the opportunity to showcase your organization’s commitment to patient centricity, and now is the perfect time to start planning how you'll celebrate. By implementing thoughtful patient experience week ideas, you can make this annual event...
Published: September 12th“Why don’t they listen?” “I wish they’d just ask.” “What am I supposed to do now?” These are the voices of patients and healthcare workers feeling confused, frustrated, invalidated, and unheard. Today, it’s common to hear...
by Mallory Magelli McKeown, Customer Success September 10thIn the ever-evolving world of healthcare, the patient experience has emerged as a key indicator of quality care. From improving patient satisfaction to fostering trust, a focus on...
In today's competitive healthcare landscape, understanding and improving the patient experience is more critical than ever. Patient experience surveys such as a hospital patient satisfaction survey or a primary care patient experience survey, have become essential...
by Ashley Worrall August 23rdCreating a patient satisfaction survey that captures meaningful feedback is essential for any healthcare provider looking to improve their services. By asking the right patient satisfaction survey questions, you can gain...
By Ryan Phillips, Customer Success August 15thWhen it comes to understanding your customer base, one of the most critical questions you can ask is, "Which of our patients are we making the happiest and the least happy?" At Feedtrail, we're dedicated to...
A conversation with healthcare experience expert Deb Woods Published August 8thThe Future of Patient Experience is Personal A conversation with healthcare experience expert Deb Woods Feedtrail is re-engineering patient experience, and healthcare...
Discover how to improve the patient experience with 10 proven strategies from providers just like you. OVERVIEW: Knowing how to improve patient experience is essential to thrive in tomorrow’s healthcare economy. Value-based care models, technology, and patient...