By Ryan Phillips, Customer Success August 15thWhen it comes to understanding your customer base, one of the most critical questions you can ask is, "Which of our patients are we making the happiest and the least happy?" At Feedtrail, we're dedicated to...
A conversation with healthcare experience expert Deb Woods Published August 8thThe Future of Patient Experience is Personal A conversation with healthcare experience expert Deb Woods Feedtrail is re-engineering patient experience, and healthcare...
Discover how to improve the patient experience with 10 proven strategies from providers just like you. OVERVIEW: Knowing how to improve patient experience is essential to thrive in tomorrow’s healthcare economy. Value-based care models, technology, and patient...
By Ryan Phillips, Customer Success July 23rdIn the ever-evolving world of healthcare, technology plays a pivotal role in enhancing patient experience and outcomes. Among these advancements, AI in patient experience stands out as a game-changer. As a...
EVMS Medical Group’s Quality Office believes patient experience strongly correlates to clinical outcomes. They use data from Feedtrail surveys and campaigns to drive their quality improvement projects. Engagement from leadership and an integrated approach puts...
by Mallory Magelli McKeown, Customer Success July 2ndHealthcare inequities persist across the United States, affecting racial and ethnic minorities disproportionately. Despite legislative efforts and growing awareness of healthcare disparities, these...
by Ashley Worrall July 1stIn today's healthcare landscape, the Patient-Centered Medical Home (PCMH) model is revolutionizing patient care by focusing on comprehensive, coordinated, and accessible care that prioritizes the patient's needs. This approach...
By Ryan Phillips, Customer Success June 26thThe Beryl Institute, in collaboration with Ipsos, has released its latest PX Pulse report for June 2024, providing a detailed exploration of consumer perspectives on patient experience in the United States. As...
Customer experience is a hot topic in every corner of the business world, regardless of industry. In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate and connect deeply with their “consumers” —...
In today’s digital age, maintaining a strong online reputation has become crucial for businesses across all industries, and healthcare is no exception. 77-percent of people use search engines to start their patient journey. The way your healthcare organization is...