By Ryan Phillips, Customer Success July 23rdIn the ever-evolving world of healthcare, technology plays a pivotal role in enhancing patient experience and outcomes. Among these advancements, AI in patient experience stands out as a game-changer. As a...
by Mallory Magelli McKeown, Customer Success July 22nd EVMS Medical Group’s Quality Office believes that patient experience strongly correlates to clinical outcomes. They use data from Feedtrail surveys and campaigns to drive their quality...
by Mallory Magelli McKeown, Customer Success July 2ndHealthcare inequities persist across the United States, affecting racial and ethnic minorities disproportionately. Despite legislative efforts and growing awareness of healthcare disparities, these...
by Ashley Worrall July 1stIn today's healthcare landscape, the Patient-Centered Medical Home (PCMH) model is revolutionizing patient care by focusing on comprehensive, coordinated, and accessible care that prioritizes the patient's needs. This approach...
By Ryan Phillips, Customer Success June 26thThe Beryl Institute, in collaboration with Ipsos, has released its latest PX Pulse report for June 2024, providing a detailed exploration of consumer perspectives on patient experience in the United States. As...
by Ashley Worrall June 26thCustomer experience is a hot topic in every corner of the business world, regardless of industry. In the healthcare sector, consumer experience is even more important than in other industries. Healthcare workers communicate...
In today’s digital age, maintaining a strong online reputation has become crucial for businesses across all industries, and healthcare is no exception. 77-percent of people use search engines to start their patient journey. The way your healthcare organization is...
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist June 24th There is a well-established link between improved patient experience and the overall quality of healthcare services. When patients have positive interactions with...
By Ryan Phillips, Customer Success August 17thDiscover the advantages of using Feedtrail’s patient experience survey software over traditional EHR survey tools. Does my organization need a patient experience platform or is our EHR enough? In today's...
by Kwasi Nyantakyi, MHA, Customer Success May 6thOver the past few years, private equity (PE) has become an emerging force in the healthcare industry. PE's involvement in healthcare has raised eyebrows as many are unsure how PE will impact...