by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist June 24th There is a well-established link between improved patient experience and the overall quality of healthcare services. When patients have positive interactions with...
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Does my organization need a patient experience platform or is our EHR enough?
By Ryan Phillips, Customer Success August 17thDiscover the advantages of using Feedtrail’s patient experience survey software over traditional EHR survey tools. Does my organization need a patient experience platform or is our EHR enough? In today's...
Private Equity and Patient Experience Management in Healthcare
by Kwasi Nyantakyi, MHA, Customer Success May 6thOver the past few years, private equity (PE) has become an emerging force in the healthcare industry. PE's involvement in healthcare has raised eyebrows as many are unsure how PE will impact...
How Physician Practices Are Boosting Healthcare Worker Morale and Engagement
How Physician Practices Are Boosting Healthcare Worker Morale and Engagementby Ashley Worrall May 15th Patient experience (PX) feedback doesn’t have to be a conversation-ender with physicians. With Feedtrail, it’s an effective tool for boosting staff morale and...
Growing Patient Trust through Empathy in Healthcare
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist May 9th Empathy is a game-changer in healthcare. It can significantly boost patient satisfaction and outcomes while fostering trust. Here's three key ways to ramp up...
The Private Equity Guide to Net Promoter Scores (NPS) in Healthcare
by Ashley Worrall May 8thIn this article: The Economic Impact of Patient Experience Deciphering NPS: A Fundamental Metric for Healthcare Excellence Why Private Equity Firms Look at NPS Five Ways to Grow Your NPS Embracing NPS: A Catalyst for Healthcare...
Navigating the Shift to Value-Based Care: Investing in the Patient Experience
by Kwasi Nyantakyi, MHA, Customer Success May 6thAs a graduate student studying health management, I recall reading numerous articles about the current state of healthcare and learning about the key issues that plague our industry. From...
Insights from Feedtrail’s Community Health Patient Experience Summit 2024
by Ashley Worrall May 1stFrom April 18-19, 2024, healthcare professionals converged at the Mountain Area Health Education Center (MAHEC) in Asheville, NC, for Feedtrail's Community Health Patient Experience Summit. This two-day event brought together...
Healthcare Culture of Safety Surveys: Promoting a Safe Environment
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
Physicians Practice: What over 2 million patients say about their healthcare experiences
Physicians Practice: What over 2 million patients say about their healthcare experiences by Deb Woods, Chief Operating Officer April 23rdPhysicians Practice Article: What over 2 million patients say about their healthcare experiences In a recent Physicians Practice...