by Ashley Worrall May 8thIn this article: The Economic Impact of Patient Experience Deciphering NPS: A Fundamental Metric for Healthcare Excellence Why Private Equity Firms Look at NPS Five Ways to Grow Your NPS Embracing NPS: A Catalyst for Healthcare...
by Kwasi Nyantakyi, MHA, Customer Success May 6thAs a graduate student studying health management, I recall reading numerous articles about the current state of healthcare and learning about the key issues that plague our industry. From...
by Ashley Worrall May 1stFrom April 18-19, 2024, healthcare professionals converged at the Mountain Area Health Education Center (MAHEC) in Asheville, NC, for Feedtrail's Community Health Patient Experience Summit. This two-day event brought together...
by Ashley Worrall April 26thKey Takeaways: Culture of Safety surveys assess employee perceptions of patient safety and identify areas for improvement. Positive employee experiences translate to better patient care and outcomes. Transparent communication...
Physicians Practice: What over 2 million patients say about their healthcare experiences by Deb Woods, Chief Operating Officer April 23rdPhysicians Practice Article: What over 2 million patients say about their healthcare experiences In a recent Physicians Practice...
by Kwasi Nyantakyi, MHA, Customer Success March 21stThe Importance of Patient Feedback in Behavioral Health In behavioral health, patient trust and satisfaction are essential for effective care, with the therapeutic relationship playing a central...
by Ryan Phillips, Customer Success March 19th Patient experience surveys have become commonplace in healthcare. For instance, from a regulatory standpoint, over 4,000 hospitals use them every year to meet their Hospital Consumer Assessment of...
Feedtrail to Host Community Health Patient Experience Summit in AshevilleFeedtrail to Host Community Health Patient Experience Summit in Asheville This community health-focused event is designed to unite patient experience leaders to propel business, equity, and...
by Mallory Magelli McKeown, Customer Success March 13thKnowing how your patients experience care is key to improvement across your healthcare organization. The right data — used in the right way — can steer better decision-making that can create...
For competitive healthcare organizations, understanding patient experience isn’t just about gathering data; it’s about harnessing insights that drive tangible improvements in care delivery. While free online survey providers have been a go-to solution for creating...