For competitive healthcare organizations, understanding patient experience isn’t just about gathering data; it’s about harnessing insights that drive tangible improvements in care delivery. While free online survey providers have been a go-to solution for creating...
by Ashley Worrall March 6th Meet the Patient Experience Expert: Mallory Magelli McKeown Mallory is a healthcare professional dedicated to improving the patient experience. With a background in roles like chaplain and family advocate, Mallory’s...
Feedtrail Now Offers Regulatory and Phone Patient SurveyingFeedtrail Now Offers Regulatory and Phone Patient Surveying Through a partnership, Feedtrail now offers regulatory surveying and phone call surveying in addition to real-time patient and employee engagement....
Report: The Top Patient Experience Challenges of 2023Patients Give Billing and Insurance Lowest Ratings in New Feedtrail Report AI-driven insight from over 2 million patient surveys reveals substantial patient experience opportunities. RALEIGH, NC (February 15,...
by Ryan Phillips, Customer Success February 12th As Valentine's Day approaches, hearts everywhere are aflutter with expressions of love and appreciation. In the realm of healthcare, there's a unique and transformative love story unfolding—one...
Feedtrail Recognized as Best in KLAS for Patient Experience ImprovementFeedtrail Recognized as Best in KLAS for Patient Experience Improvement Patient experience innovator Feedtrail earns #1 ranking for the patient experience improvement category. ...
by Paul Jaglowski Chief Strategy Officer February 5th Those of us in the healthcare space strive to fine-tune our processes and operations in the pursuit of better outcomes, constantly looking for ways to improve the safety and quality of care....
by Ashley Worrall February 2nd Meet the Patient Experience Expert: Nikki Angeli MHA, BSN, RN, CPHQ, CPXP Nikki is a Patient Experience Strategist at Feedtrail. She is a seasoned ICU nurse turned dynamic healthcare consultant, with over a decade...
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown February 1stIn the ever-evolving landscape of healthcare, providing exceptional patient experiences has become a top priority for providers worldwide. Last week, we had the pleasure of...
MedCity News: How to Holistically Embrace the Patient Experience by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 29thMedCity News Article: More Than a Survey: How to Holistically Embrace the Patient Experience In a recent MedCity News...