MedCity News: How to Holistically Embrace the Patient Experience by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 29thMedCity News Article: More Than a Survey: How to Holistically Embrace the Patient Experience In a recent MedCity News...
by Ashley Worrall January 29th Meet the Patient Experience Expert: Ryan Phillips Ryan is a member of the Feedtrail Customer Success team and based in Long Beach, California. Ryan’s background in management consulting allowed him to bring...
by Ryan Phillips, Customer Success January 25thHealthcare has experienced some of its greatest existential challenges over the past few years. Declining resources. Lagging patient engagement. A once-in-a-lifetime pandemic that rocked the very...
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 22nd In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this...
by Mallory Magelli McKeown, Customer Success January 18thVery little is easy about running a healthcare facility, especially at federally qualified healthcare centers (FQHCs) and community health centers (CHCs), where the needs of the...
by Ryan Phillips, Customer Success January 12th As we commemorate Martin Luther King Jr. Day, it is essential to reflect on the profound impact this visionary leader had on shaping the landscape of Diversity, Equity, and Inclusion (DEI). As a...
by Ryan Phillips, Customer Success January 10th As we step into a new year, healthcare quality managers find themselves at the forefront of transforming patient experience. In the dynamic healthcare landscape, staying ahead requires a strategic...
by Ashley Worrall January 5thOur Feedback Fanatic award recognizes experience champions that are striving to innovate and improve patient and employee experiences, transform culture, and use feedback for positive change. Leslie Nestor, Assistant EVMS...
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown December 15thThe Beryl Institute Learning Bite Video: Discover How Technology Can Add Value to Patient Experience In The Beryl Institute’s latest Learning Bite video Feedtrail...
by Ryan Phillips, Customer Success November 29th It’s undeniable: Providing a positive patient experience (PX) is critical in healthcare – yet all 50 states in the U.S. experienced significant PX declines over the past two years, according to...