by Ashley Worrall March 1stAfter patients walk through the doors of your facility, they see a provider (or sometimes more than one), get the care they need, and, more often than not, they’re sent on their way. The interaction may feel complete. But...
by Ashley Worrall February 13thWhen it comes to the healthcare experience, most people think of what happens at the physician’s office. But the reality is much more complex. A patient’s relationship with your organization begins long before they see a...
by Ashley Worrall February 13thEvery healthcare organization sends its patients post-discharge satisfaction surveys, but those efforts capture an incomplete and potentially inaccurate picture of how patients view your organization and care delivery. The...
Tuning Up Your Patient Survey Offerings: PX’s Digital Evolution by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist December 13th Decades. That’s how long healthcare organizations have been surveying patients to understand their experiences...
Powering Profitability & Patient Retention for Physician Practices by Ryan Phillips, Customer Success December 8th As frontline providers of primary and specialty care, physician practices are often the first point of contact for individuals seeking...
Let’s face it: There’s a lot of jargon in healthcare. In some ways, that’s unavoidable. Care delivery involves distinct understandings of medical complexities, best practices, industry standards, and treatment plans. But to the everyday patient, much of what’s...
Patient Engagement Lessons and PX Best Practices From HealthNet by Feedtrail 24th October Clinicians view the people they treat as patients. But outside of the care delivery context, those same people are also consumers. They rate hotels, restaurants,...
Unpacking the Patient Journey: Challenges and Opportunitiesby Mallory Magelli McKeown, Customer Success November 8, 2023For people who’ve worked at least a few years in the U.S. healthcare industry, it can be difficult to reflect on the busiest and hardest days of...
How to Improve Patient Experience: 5 Key Initiatives by Ashley Worrall November 1, 2023The COVID-19 pandemic has proven to be the ultimate healthcare industry disruptor, like Netflix to the DVD industry – but instead of streaming video, it ushered in a steady stream...
How Receiving Positive Patient Feedback Can Help Boost Clinicians’ Job Satisfaction by Ashley Worrall May 4thMedCity News: How Receiving Positive Patient Feedback Can Help Boost Clinicians’ Job Satisfaction Feedtrail’s Clinician Retention Workgroup was recently...