by Paul Jaglowski 11th August I recently had a discussion with Kirsten Royster, Chief Patient Experience Officer at Novant Health and customer centricity consultant Dr. Joel Mier, Lecturer of Marketing and Innovation at the University of Richmond . We...
by Paul Jaglowski 21st June I recently had the opportunity to sit down with two experts in the world of customer centricity, Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai, and Dr. Joel Mier, Lecturer of Marketing and Innovation at...
by Ashley Worrall 8th June New Webinar Series Focused on Customer Centricity in Healthcare RALEIGH, NC (June 8, 2021) -- Feedtrail, a leading healthcare experience management platform, announced it will host a new webinar series, Customer Centricity...
by Ashley Worrall 25th May Recent investments will enable Feedtrail to accelerate their growth plans and meet the rapidly increasing market demand for a real-time patient experience platform. RALEIGH, NC (April 27, 2021) -- Feedtrail, a leading...
by Ashley Worrall 26th April PX week 2021 Experience management in healthcare is more than making a patient happy. The true goal is to give your patients a joyful confidence in the care you are giving them. This is achieved by communicating clearly,...
by Ashley Worrall 21st April Feedtrail and HOLLIBLU 3rd Nationwide Nurse Survey Feedtrail, in partnership with HOLLIBLU, releases final results from nationwide survey of nurses, to understand Covid-19 vaccine communication and acceptance. RALEIGH, NC...
by Ashley Worrall 6th April The saying goes “You cannot pour from an empty cup.” Healthcare workers have spent the last year going above and beyond to manage the pandemic and support their communities. Overextending month after month, many are now at...
by Ashley Worrall 22nd March Between the news, social media, clickbait articles, and word of mouth there is a lot of COVID-19 information floating around- some factual and some not. The general public is tasked with reconciling conflicting information...
by Ashley Worrall 15th March Vaccine distribution has many moving parts and processes are constantly changing as supply and eligibility shift. As organizations work to get vaccine centers running like well-oiled machines, incorporating patient...