COMMUNITY HEALTH CENTERS
Flexible Patient Experience Solutions for Community Health Centers and FQHCs
Our patient experience platform is purpose-built to help FQHCs and community health centers improve engagement, retain more patients, and save valuable time and money—all while streamlining operations with real-time patient feedback.
In healthcare, the experience matters as much as the outcome.
See how Feedtrail can help:
Happier Patients
Better Outcomes
Healthier Bottom Line
Top Feedtrail features for community health centers and FQHCs
Our platform’s innovative features are specifically designed to meet the unique challenges faced by FQHCs and community health centers. From real-time feedback to actionable insights, we empower you to improve patient experiences, optimize operations, and better serve your community.
Flexible Patient Experience Surveys
Deploy surveys via text, email, or QR codes in multiple languages, customized to meet your center’s unique needs.
Real-Time Patient Feedback
Receive immediate alerts to address issues promptly, plus share kudos and praise while it’s still relevant.
Community Outreach Support
Support initiatives like sliding fee scale feedback and promoting your service offerings while gathering valuable feedback to serve your community better.
Online Reputation Management
Enhance your online presence by boosting positive reviews on platforms like Google and Yelp, helping attract more patients.
Actionable Insights Dashboards
Visualize and track patient satisfaction metrics, such as NPS, in real time to prioritize improvements with data-driven decisions.
FQHC Benchmarking
Join the nation’s largest FQHC patient experience benchmark to measure your performance and identify areas for growth.
Top benefits for community health centers using Feedtrail
Feedtrail delivers measurable benefits that directly impact your organization’s bottom line and patient satisfaction. By saving time, improving retention, and enhancing your reputation, our platform helps you achieve more with less—ensuring you can focus on what matters most: providing exceptional care.
Digitize Patient Experience Processes
Transition from manual to digital processes, reducing administrative burdens and improving efficiency.
Retain Patient Revenue
Resolve issues proactively through real-time feedback, improve services, and send appointment reminders.
Boost Social Reviews
Encourage satisfied patients to share their positive experiences online, enhancing your center’s reputation and attracting new patients.
Reduce Manual Efforts
Automate feedback collection and analysis, allowing your staff to focus more on patient care.
Track and Boost Key Metrics
Utilize Feedtrail’s analytics to elevate satisfaction scores, including Net Promoter Score (NPS) and overall survey response rates.
Improve Patient Access
Reduce no-shows and cancellations and uncover patient access barriers to maintain and grow patient revenue.
Leverage real-time surveying with actionable insights to optimize operations.
Using paper surveys, HealthNet collected 1,500 responses each quarter. After switching to Feedtrail’s text-based patient surveys available in three languages, they now average 5,000 responses per quarter.
“With such a unique patient population, it’s imperative we can customize questions and create curated surveys to be focused and nimble.”
– Richard Garcia, Practice Transformation Specialist, Whitman-Walker
In just six months Valley Professionals Community Health Center boosted their Google review average from 3 to 4.6 stars.
“With Feedtrail, I see people’s responses as soon as they come in. I can address low scores or requests for help immediately. That’s what makes all the difference—it allows us to do service recovery in real time.”
– Heidi Kauffman, MHA, CPXP, Patient Experience Specialist, Jane Pauley Community Health Center
“Our patients were very vocal about issues with our phone system. By listening to their feedback, we redesigned our call center, decentralized operations, and reduced abandonment rates by 22%. This improved patient satisfaction scores significantly.“
– Ken Morris, Director of Compliance, Quality, Risk & Safety, Kenosha Community Health Center (KCHC) & Pillar Health
“Since joining Feedtrail, we’ve been provided with tools that allow us to provide specific metrics to our board. We can see where we’re going and strategically create our initiatives moving forward.”
– Kelly Yvonne Slaven, Patient Experience Director, Kodiak Area Native Association
Book a demo
Learn how Feedtrail's flexible platform can adapt to your organization's patient engagement needs
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West Coast
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