HOSPITALS AND HEALTH SYSTEMS
Transform Patient Experience and Operational Excellence
Empower your hospital with real-time patient feedback and actionable insights to elevate outcomes and streamline operations. Feedtrail’s platform helps you uncover the “why” behind satisfaction scores, boosting patient loyalty, improving efficiency, and supporting your mission to deliver world-class care.
In healthcare, the experience matters as much as the outcome.
See how Feedtrail can help:
Happier Patients
Better Outcomes
Healthier Bottom Line
Top Features Tailored for Healthcare Leaders
Feedtrail equips hospitals and health systems with features designed to optimize patient experience and operational performance. Leverage flexible surveys to uncover deeper insights and boost patient satisfaction scores.
Real-Time Patient Feedback
Capture actionable insights at any point in the patient journey to address concerns before they escalate and celebrate team wins.
Customizable Surveys
Easily build tailored surveys that meet the needs of every department, patient population, and initiative.
Predictive Analytics and AI
Use advanced analytics to identify trends, predict future patient needs, and uncover opportunities for improvement.
Employee Engagement Integration
Connect patient and employee feedback to compare metrics, improve satisfaction, and reduce turnover.
Robust Reporting and Dashboards
Track key metrics like Net Promoter Score (NPS), feedback by provider, and response rates, all in one place.
Regulatory Survey Integration
Through our partnership with PRC, access regulatory surveys such as CAHPS, ACO REACH, and MIPS to meet compliance requirements.
Top Benefits for Hospitals and Helth Systems
Harness Feedtrail’s patient experience platform to achieve measurable improvements in patient care and operational success.
Improve Patient Satisfaction and Loyalty
Build trust and loyalty by quickly acting on patient feedback to deliver an exceptional care experience.
Boost Revenue and Reduce Costs
Identify operational inefficiencies and create solutions that save money while enhancing patient outcomes.
Drive Better Quality
Leverage patient insights and engagement tools to improve outreach and care quality.
Improve Satisfaction Scores
Use custom surveys to uncover the “why” behind HCAHPS scores to make targeted improvements.
Reduce Burnout for Healthcare Teams
Automate feedback collection and reporting, empowering teams to focus on providing care.
Strengthen Reputation and Market Position
Enhance online reputation and attract new patients by showcasing commitment to excellent care.
Turn Data into Actionable Insights
Powerful Reporting, BI, and Analytics
Feedtrail’s robust reporting and analytics tools provide hospitals and health systems with the clarity needed to optimize performance, improve satisfaction scores, and achieve operational goals.
Leverage real-time surveying with actionable insights.
“Feedtrail enables us to engage patients at key moments of their unique journey, and provides flexibility to shift our focus and uncover insights around specific aspects of the patient experience we want to better understand.”
– Alan Dubovsky, Chief Patient Experience Officer, Cedars Sinai Health System
“Partnering with Feedtrail has given us a real-time barometer for the patient experience across multiple departments and a 360-degree approach to incorporating feedback from families and caregivers into our workflow. There are so many wholesome moments that happen in our facilities between clinicians and patients that need to be celebrated.”
– Kat Burton, CPXP, Patient and Family Experience Manager, CHOC
“Our OAS CAHPS results told us we had an issue with discharge information, but didn’t give us any granular insight into what we needed to improve. So we added a Feedtrail touchpoint in the customer journey where they get a text message three days after discharge from surgery, specifically about discharge instructions. It’s three questions long. And based on that survey, we now know that wound care and how to follow up after surgery are the two components that are confusing most customers in terms of discharge understanding. And that is information we can act on that we didn’t have just using our OAS CAHPS post-visit results.”
– Kelsi Anderson, Manager Analytics and Customer Experience, North Memorial
Book a demo
Learn how Feedtrail's flexible platform can adapt to your organization's patient engagement needs
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