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Knowledge Hub
Curated resources to improve patient and employee experiences
Blog
Patient Feedback That Organizations Should Gather During a Visit
by Ashley Worrall February 13thEvery healthcare organization sends its patients post-discharge satisfaction surveys, but those efforts capture an incomplete and potentially inaccurate picture of how patients view your organization and care delivery. The...
Falling in Love with Patient Feedback: A Valentine’s Ode to Quality Healthcare
by Ryan Phillips, Customer Success February 12th As Valentine's Day approaches, hearts everywhere are aflutter with expressions of love and appreciation. In the realm of healthcare, there's a unique and transformative love story unfolding—one...
Promoting Healthcare Equity with the Next Generation of Patient Experience Surveys
by Paul Jaglowski Chief Strategy Officer February 5th Those of us in the healthcare space strive to fine-tune our processes and operations in the pursuit of better outcomes, constantly looking for ways to improve the safety and quality of care....
Meet the Patient Experience Expert: Nikki Angeli
by Ashley Worrall February 2nd Meet the Patient Experience Expert: Nikki Angeli MHA, BSN, RN, CPHQ, CPXP Nikki is a Patient Experience Strategist at Feedtrail. She is a seasoned ICU nurse turned dynamic healthcare consultant, with over a decade...
A Day in the Life: Healthcare Service Recovery through Patient Engagement Surveying
by Nikki Angeli MHA, BSN, RN, CPHQ, CPXP and Mallory Magelli McKeown February 1stIn the ever-evolving landscape of healthcare, providing exceptional patient experiences has become a top priority for providers worldwide. Last week, we had the pleasure of...
Meet the Patient Experience Expert: Ryan Phillips
by Ashley Worrall January 29th Meet the Patient Experience Expert: Ryan Phillips Ryan is a member of the Feedtrail Customer Success team and based in Long Beach, California. Ryan’s background in management consulting allowed him to bring...
5 Ways Better Patient Surveys Can Help Prevent Healthcare Burnout
by Ryan Phillips, Customer Success January 25thHealthcare has experienced some of its greatest existential challenges over the past few years. Declining resources. Lagging patient engagement. A once-in-a-lifetime pandemic that rocked the very...
Improving Wait Times in the Age of the Baby Boomer Boom
by Nikki Angeli, MHA, BSN, RN, CPHQ, CPXP Patient Experience Strategist January 22nd In the ever-evolving landscape of healthcare, a significant challenge emerges as the Baby Boomer generation places unprecedented demands on the system. As this...
The Keys to Improving Patient Experience in Marginalized Communities
by Mallory Magelli McKeown, Customer Success January 18thVery little is easy about running a healthcare facility, especially at federally qualified healthcare centers (FQHCs) and community health centers (CHCs), where the needs of the...
Martin Luther King’s Legacy: Shaping Diversity, Equity, and Inclusion in Modern Healthcare
by Ryan Phillips, Customer Success January 12th As we commemorate Martin Luther King Jr. Day, it is essential to reflect on the profound impact this visionary leader had on shaping the landscape of Diversity, Equity, and Inclusion (DEI). As a...
eBook
The Care Necessities:
A Simple Guide to Elevating Patient Experience
In this eBook, we dive into everything you need to know to establish a buttoned-up, forward-thinking patient experience program — and how to select the right experience management platform to reach your objectives.
Report
Report: The Top Healthcare Employee Experience Challenges of 2023
Top Employee Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent employee experience nationwide so providers can learn and make improvements.
Report
Report: The Top Patient Experience Challenges of 2023
Top Patient Experience Challenges of 2023 report assesses the year’s 10 most outstanding challenges to excellent patient experience nationwide so providers can learn and make improvements.
Checklist
The Top 10 Patient Experience Survey Questions to Drive Change
Learn the most critical questions your patient experience surveys should ask and advance patient experience improvement efforts.
Survey Template
Workplace and Patient Experience DEI Questions
Best practice survey templates with diversity, equity, and inclusion questions to ask your workforce and patients.
Survey Template
Missed Appointments
Download our missed appointment survey template for best practice questions and suggestions to help you uncover root causes and recoup revenue.
Ebook
Ebook- Reduce No-Shows and Improve Patient Access
In this ebook we explore four key ways to reduce no-shows and improve patient access including sending proactive communication, automating missed appointment outreach, aligning with patient preferences, and incorporating DEI data.
Ebook
Ebook – Patient Experience Priorities – Industry Survey Takeways
See the results and takeaways from our recent industry survey around patient experience priorities in our latest ebook. A cross-section of healthcare organizations shared where they plan to focus and invest this year to improve patient and employee experiences.
White Paper
Positive Patient Kudos: An Untapped Antidote for Clinician Burnout
Improve clinican morale and prevent burnout with modernized processes to share patient kudos.
Infographic
Survey Results
Download the infographic for Feedtrail and HOLLIBLU’ nationwide nurse survey to understand vaccine communication, acceptance, and areas of concern.
Case Study
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amid the COVID-19 pandemic through direct text messaging.
Resource
Leveraging a Net Promoter Score (NPS) in Healthcare
Learn what a NPS is, the benefits of tracking this score, and how to put your score to work for you.
Infographic
The Impact of Employee Satisfaction
Employee turnover in healthcare is a growing problem and can have a significant financial impact on your organization. Get the numbers and understand the value of engaging your employees.
Survey Results
Enhancing Nurse Well-Being: Nationwide Mental Health Nurse Survey
Over 1,300 nurses responded to Feedtrail and HOLLIBLU’s nationwide “pulse” survey, providing actionable insights organizations can to support patient care professionals in the wake of COVID-19 and beyond.
Ebook
PX Evolution
Today 96% of healthcare consumers perceive patient experience as important or very important, but how did we get here and how do we keep improving?
Webinars on Demand
Surveying for Success: Turning Patient Feedback into Quality Care
Quality leaders from EVMS Medical Group reveal how their organization leverages patient feedback and engagement to drive improvements in healthcare delivery. Discover proven strategies, hear real-world success stories, and gain actionable insights to enhance your patient care initiatives.
Case Study
Cedars-Sinai ED Uncovers High Impact Moments
The Cedars-Sinai PX team rotates Feedtrail initiatives in the ED to determine the biggest impacts to experience and quickly implement changes.
Playbook
Vaccine Distribution XM Playbook
Learn how innovative healthcare organizations are tackling five key areas of vaccine distribution as they share successes and best practices for engaging patients and building trust.
Webinars on Demand
The Top Patient Experience Challenges: Creating Actionable Change
Feedtrail’s recent repot “Top Patient Experience Challenges of 2023,” analyzed over 2 million patient surveys to understand exactly where and why patients were experiencing challenges. Hear our expert roundtable discuss the findings and highlight opportunity areas to improve patient engagement, experience scores, and quality outcomes.
Webinars on Demand
Medication Affordability and Access
Join RxLink and Feedtrail for an insightful discussion that delves into the pressing issue of medication affordability and access. Learn how healthcare organizations can achieve lower medication costs, increase patient satisfaction, and ultimately improve quality outcomes while boosting pharmacy revenue and reducing administrative burdens.
Upcoming Events and Conferences:
Sept 16-18 | Boston, MA
8th Annual Patient Experience Symposium
Join us in Boston to hear proven & innovative strategies for human-centric healthcare!
Together we’re planting the seeds of change for Patient Experience.
Oct 6-9 | Denver, CO
MGMA Leader’s Conference
Join Feedtrail at this gathering of medical practice leaders October 6-9, 2024 in Denver, CO. and see the XM Platform in person. Booth: #1053
Upcoming Webinars:
Sep 10 | 2:00PM ET
Connecting the Dots: Linking Patient Experiences to Better Outcomes
Join our expert panel to dive into the critical link between patient experience and quality and safety outcomes in healthcare.
Sept 19 | 3:30pm ET
Client Lunch and Learn: Maximizing Revenue – Appointment Reminders and Missed Appointment Surveys
Discover how simple yet effective strategies like appointment reminders and missed appointment surveys can significantly enhance your bottom line.
Sept 18 | 1:00pm ET
Unlocking the Power of Digital Patient Surveys to Revolutionize Patient Experience & Achieve Business Goals
Discover how community health centers are using digital patient surveys to not only revolutionize patient experience but help them achieve business goals.
Book a demo
Learn how the Feedtrail platform can adapt to your every need
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