Laboratories and Diagnostics
Transform how you engage patients
Stay customer centric and competitive
Implemented across 1,000s of diagnostic services sites, the XM platform empowers organizations to engage customers throughout the patient journey to execeed expectations and inform organizational improvements.
Build trust to exceed expectations
Reduce Patient Complaints
Retain and grow revenue
Boost Social Reviews
Share patient kudos with staff
Find and fix the experience gaps along the patient journey
Learn the benefits of tracking a Net Promoter Score and how to put your score to work for you.
Download the Resource: “Leveraging an NPS in Healthcare resource”
SYNLAB International rolled-out the Feedtrail XM platform across more than 2,000 sites in 36 countries to maintain a continuous dialogue with patients and customers and improve day-to-day processes.
“With Feedtrail we give our patients and customers a strong voice and strengthen our customer centric approach towards medical diagnostics. We are using insights gained on a daily basis to continuously improve our operations further.”
Alexander Hagen
Head of Group Marketing and Communication
SYNLAB
Book a demo
Learn how Feedtrail's flexible platform can adapt to your organization's patient engagement needs
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