MedCity News Article:

More Than a Survey: How to Holistically Embrace the Patient Experience 

In a recent MedCity News article Nikki Angeli MHA, BSN, RN, CPHQ, CPXP, Patient Experience Strategist at Feedtrail, shares several effective strategies that can enhance providers’ work to improve the patient experience and sufficiently satisfy expectations for care: 

Decades. That’s how long healthcare organizations have been surveying patients to understand their experiences and how they match up with care delivery. 

As a provider, how do you effectively reverse this trend as it becomes clear the pandemic isn’t the only catalyst? The answer certainly isn’t to continue using outdated systems for collecting and tracking insights. It lies in modernizing the engine behind your efforts – your patient experience program – to meet rapidly evolving expectations of the communities you serve.

Despite the challenges that healthcare providers face, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.

Read the full article on MedCity News: here.