Feedtrail Now Offers Regulatory and Phone Patient Surveying

Through a partnership, Feedtrail now offers regulatory surveying and phone call surveying in addition to real-time patient and employee engagement.

 

RALEIGH, NC (February 21, 2024) — Feedtrail, the leading provider of healthcare experience management solutions, can now offer phone call surveying and regulatory surveying including HCAHPS, OAS CAHPS, ED CAHPS, CG CAHPS, ACO REACH, and MIPS. Feedtrail has partnered with a certified regulatory vendor, allowing clients to streamline all of their patient experience and surveying needs.

Feedtrail recently received the Best in KLAS 2024 Award for Patient Experience Improvement in the 2024 Best in KLAS: Software & Services report. Feedtrail’s comprehensive experience management platform supports innovative organizations striving for patient-centric excellence with real-time surveys, AI-driven analytics, reputation management tools, and now, regulatory surveys.

“The addition of regulatory surveying allows our clients to meet regulatory requirements, while also working to improve those scores by incorporating real-time feedback to uncover the root cause of issues,  direct resources, and perform immediate service recovery,” says Stephanie Alexander, Chief Executive Officer at Feedtrail.

Feedtrail’s XM Platform allows healthcare organizations to understand the true drivers of good and bad experiences, quickly identify problem areas, and personalize engagement to exceed expectations and ensure positive health outcomes. The new ability to incorporate regulatory surveys gives organizations one source of truth for patient experience.

Learn more about Feedtrail’s patient experience offerings here.

 

About Feedtrail

Feedtrail enables healthcare organizations to learn about and deliver on what matters most to patients, providers, caregivers, and staff. Our secure, cloud-based Experience Management (XM) platform and AI-driven analytics empower care teams to engage and connect with their patients, uncover actionable insights in real time, and take purposeful action to drive continuous improvement and measurable results throughout care journeys. Forward-thinking healthcare establishments across 6,000 sites in 40 countries already use Feedtrail to pinpoint opportunities to advance quality care and personalize experiences for all stakeholders across the continuum of care.