In the News: How healthcare organizations can listen and adapt in the era of “patient empowerment”

Feedtrail Co-Founder Paul Jaglowski recently penned an article for MedCity News sharing ways healthcare organizations can actively listen to patients and draw on existing patient experience data to personalize experiences, improve care delivery, and meet changing expectations. As healthcare organizations embrace the value-based care model and see patients as customers, they can learn from the precedent set in other industries. Read the article here >>>