Patient Experience Software (with Survey Tools)
Transform the patient journey with our real-time patient experience software. Achieve superior quality outcomes, target improvements, and deliver exceptional care to drive loyalty.
Who uses Feedtrail’s patient experience management software
Why use our patient experience application? Top three benefits:
Transform how you engage and learn from patients with Feedtrail’s real-time patient experience software. Leverage easily customizable surveys and real-time analytics to understand and exceed expectations, driving loyalty, improving NPS scores, and increasing revenue. Feedtrail equips healthcare leaders with the tools to deliver the high-quality care that patients need and deserve.
Transform Patient Experiences in Real-Time
Feedtrail’s patient experience software allows you to engage patients via text and email in real-time with personalized outreach at key points in their journey. Ensure every interaction is relevant and timely, tailoring communications to meet individual needs and performing swift service recovery when needed. The result is a more satisfied and engaged patient base.
Pinpoint Your Trends and Opportunities
With Feedtrail’s patient experience software, you gain an enterprise view across locations, staff, and touchpoints with the ability to drill down and identify trends and opportunities. This allows you to address issues promptly and capitalize on successes, making informed decisions that elevate care and your business operations.
Boost Revenue and Operational Efficiency
Leverage real-time feedback to inform initiatives and understand the “why” behind scores to make improvements. Actionable insights help you know how to improve NPS scores, grow patient loyalty, and build your brand to attract new patients. Knowing where to direct limited resources for the biggest impact.
Top features of Feedtrail’s healthcare patient experience solutions
Feedtrail offers a comprehensive patient experience platform with advanced features designed to enhance patient care. By personalizing outreach via text, email, and phone calls Feedtrail’s patient experience application empowers healthcare organizations with timely feedback. These patient experience tools ensure continuous improvement in your patient experience program, care quality, and operations.
Real-Time Surveys
Regulatory Surveys
Service Recovery
Flexible Engagement
Immediate Insights
Actionable Data
Real-Time Surveys
Engage patients at any point in their journey with Feedtrail’s real-time surveys. Get instant insights in our patient experience platform to inform your initiatives, enabling you to continuously improve care quality.
- Concise, easily customizable forms and messages
- Engage pre, during, post visit with the appropriate messaging
- Ask the right questions to inform your initiatives
Regulatory Surveys
Through a partnership with PRC, Feedtrail clients can take advantage of performing regulatory surveys including CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS. Complete your patient experience program and stay compliant.
- Complete the picture with regulatory and phone call surveying
- CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS
- Get your scores, then understand the “why” with flexible surveys
Service Recovery
Receive instant notifications to address problems and retain patients with timely service recovery. This patient experience solution helps you quickly resolve issues, enhancing patient satisfaction and loyalty and maintaining your brand integrity.
- Instant notifications to address problems, even before a patient leaves
- Save templates to speed up response time to patient requests
- Track and measure response times, effectiveness, and dollars saved
Flexible Engagement
Customize surveys by department, care setting, provider, and more. This patient experience management software adapts to your specific needs, providing tailored patient experience surveys for comprehensive feedback.
- Personalize questions by department, care setting, initiative, and more
- Multimodal surveying and messaging (text, tablet, email) in multiple languages
- Send surveys and messages to the right audience at the right time
Immediate Insights
Gain instant visibility to patient feedback, scores, and reviews with Feedtrail’s real-time insights. Feedtrail’s healthcare patient experience solution allows you to quickly understand patient sentiments, driving timely and effective improvements.
- Immediate workflows, notifications, and analytics
- Instant visibility into patient feedback, satisfaction scores, and experience drivers
- Easily share timely patient kudos with providers and staff to boost morale
Actionable Experience Data
Uncover and solve experience gaps with Feedtrail’s analytics tools, a key component of our patient experience management software. These patient experience tools provide actionable insights, helping you enhance the overall patient experience effectively.
- Quantitative and qualitative data to uncover experience gaps
- Reporting with correlation analysis and AI that analyzes comments and makes recommendations
- Customizable reporting to easily share metrics and KPIs
Client stories: their success with our patient experience tools
At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience, but business operations.
What does a flexible platform provide?
Millennium Physician Group recovered over 5,000 canceled appointments in two weeks using Feedtrail for outreach post-Covid.
How can you boost loyalty with real-time data?
CHOC’s ED had a low Net Promoter Score (NPS), within 5 months of deploying Feedtrail, deeper insights allowed them to increase NPS by 54 points.
Does immediate service recovery impact revenue?
With Feedtrail’s service recovery automation Gracepoint recovered over $1 Million by salvaging over 500 patient experiences.
See the Platform
Transform how you engage patients with our patient experience software:
East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606
West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048