Who uses Feedtrail’s patient experience management software

TOP BENEFITS

Why use our patient experience application? Top three benefits:

Transform how you engage and learn from patients with Feedtrail’s real-time patient experience software. Leverage easily customizable surveys and real-time analytics to understand and exceed expectations, driving loyalty, improving NPS scores, and increasing revenue. Feedtrail equips healthcare leaders with the tools to deliver the high-quality care that patients need and deserve.

Dig Deep Patient Experience

Transform Patient Experiences in Real-Time

Feedtrail’s patient experience software allows you to engage patients via text and email in real-time with personalized outreach at key points in their journey. Ensure every interaction is relevant and timely, tailoring communications to meet individual needs and performing swift service recovery when needed. The result is a more satisfied and engaged patient base.

Uncover Patient Experience Trends

Pinpoint Your Trends and Opportunities

With Feedtrail’s patient experience software, you gain an enterprise view across locations, staff, and touchpoints with the ability to drill down and identify trends and opportunities. This allows you to address issues promptly and capitalize on successes, making informed decisions that elevate care and your business operations.

Drive Patient Experience Changes

Boost Revenue and Operational Efficiency

Leverage real-time feedback to inform initiatives and understand the “why” behind scores to make improvements. Actionable insights help you know how to improve NPS scores, grow patient loyalty, and build your brand to attract new patients. Knowing where to direct limited resources for the biggest impact.

Top features of Feedtrail’s healthcare patient experience solutions

Feedtrail offers a comprehensive patient experience platform with advanced features designed to enhance patient care. By personalizing outreach via text, email, and phone calls Feedtrail’s patient experience application empowers healthcare organizations with timely feedback. These patient experience tools ensure continuous improvement in your patient experience program, care quality, and operations.

Real-Time Surveys

Regulatory Surveys

Service Recovery

Flexible Engagement

Immediate Insights

Actionable Data

Real-Time Surveys

 
 

 

Engage patients at any point in their journey with Feedtrail’s real-time surveys. Get instant insights in our patient experience platform to inform your initiatives, enabling you to continuously improve care quality. 

  • Concise, easily customizable forms and messages
  • Engage pre, during, post visit with the appropriate messaging
  • Ask the right questions to inform your initiatives

 

 
 
 
Solve Patient Concerns

Regulatory Surveys

Through a partnership with PRC, Feedtrail clients can take advantage of performing regulatory surveys including CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS. Complete your patient experience program and stay compliant. 

  • Complete the picture with regulatory and phone call surveying
  • CAHPS (H, OAS, ED, CG), ACO REACH, Culture of Safety, and MIPS
  • Get your scores, then understand the “why” with flexible surveys

Solve Patient Concerns

Service Recovery

Receive instant notifications to address problems and retain patients with timely service recovery. This patient experience solution helps you quickly resolve issues, enhancing patient satisfaction and loyalty and maintaining your brand integrity.

  • Instant notifications to address problems, even before a patient leaves
  • Save templates to speed up response time to patient requests
  • Track and measure response times, effectiveness, and dollars saved

Solve Patient Concerns

Flexible Engagement

Customize surveys by department, care setting, provider, and more. This patient experience management software adapts to your specific needs, providing tailored patient experience surveys for comprehensive feedback.

  • Personalize questions by department, care setting, initiative, and more
  • Multimodal surveying and messaging (text, tablet, email) in multiple languages
  • Send surveys and messages to the right audience at the right time

Solve Patient Concerns

Immediate Insights

Gain instant visibility to patient feedback, scores, and reviews with Feedtrail’s real-time insights. Feedtrail’s healthcare patient experience solution allows you to quickly understand patient sentiments, driving timely and effective improvements.

  • Immediate workflows, notifications, and analytics
  • Instant visibility into patient feedback, satisfaction scores, and experience drivers
  • Easily share timely patient kudos with providers and staff to boost morale

Solve Patient Concerns

Actionable Experience Data

Uncover and solve experience gaps with Feedtrail’s analytics tools, a key component of our patient experience management software. These patient experience tools provide actionable insights, helping you enhance the overall patient experience effectively.

  • Quantitative and qualitative data to uncover experience gaps
  • Reporting with correlation analysis and AI that analyzes comments and makes recommendations
  • Customizable reporting to easily share metrics and KPIs
Solve Patient Concerns

Client stories: their success with our patient experience tools

At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience, but business operations.

Feedtrail - Healthcare Experience Management

What does a flexible platform provide?

Millennium Physician Group recovered over 5,000 canceled appointments in two weeks using Feedtrail for outreach post-Covid.

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How can you boost loyalty with real-time data?

CHOC’s ED had a low Net Promoter Score (NPS), within 5 months of deploying Feedtrail, deeper insights allowed them to increase NPS by 54 points.

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Does immediate service recovery impact revenue?

With Feedtrail’s service recovery automation Gracepoint recovered over $1 Million by salvaging over 500 patient experiences.

See the Platform

Transform how you engage patients with our patient experience software:

East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606

West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048

Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
Feedtrail - Healthcare Experience Management
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