Retain and Attract
Patient Acquisition & Retention Software
Improve the patient journey and your bottom line with our real-time patient acquisition and retention software. Personalize outreach, gather feedback at key moments, and use data-driven insights to make improvements.
Who uses our patient retention software
Top three benefits of using Feedtrail’s patient acquisition software
Feedtrail’s patient acquisition software empowers healthcare providers to attract new patients while building loyalty with existing ones. By enhancing patient experiences, improving online reputation, and driving strategic improvements, our patient retention platform helps practices grow sustainably and stand out in a competitive market.
Real-Time Patient Feedback
Capture immediate insights from patients at key touchpoints. Resolve issues quickly to enhance experiences and boost patient acquisition.
Stronger Online Reputation
Easily streamline the process for satisfied patients to leave positive reviews, improving your online presence and attracting new patients.
Increased Revenue & Loyalty
Turn feedback into actionable improvements that drive up NPS, increase patient loyalty, and strengthen your brand.
Three top features of our patient retention and acquisition software
Feedtrail’s patient retention software equips you with the tools to engage, retain, and re-engage patients effectively. From hyper-personalized outreach to in-depth analytics and proactive service recovery, each feature is designed to maximize both patient satisfaction and long-term loyalty.
Personalized Patient Engagement
Connect deeply with patients through tailored messages, reminders, and educational content that meet their unique needs.
Immediate Service Recovery
Respond to feedback instantly with automated alerts, transforming negative experiences into loyalty and enhancing your brand image.
Data-Driven Insights
Use Feedtrail’s BI, analytics, and AI to uncover trends and improve patient satisfaction with detailed drill-downs by demographics, location, and more.
Types of healthcare organizations that successfully leverage our patient retention solutions
Use the best patient retention platform, leveraged by the top community health centers, physician practices, health systems, and private equity groups across the nation.
Community Health Centers
Take your patient engagement digital and improve patient experiences, promote your offerings, and connect with your community.
Physician Practices
Build your brand and bottom line by engaging patients, directing improvements, and growing positive social reviews.
Health Systems
Create a feedback loop that leverages data-driven actionable insights to make improvements that boost loyalty and acquisition.
Client stories: their success with our patient retention and acquisition app
At Feedtrail we’ve challenged the traditional model of patient experience management and believe healthcare organizations that provide real-time surveying with in-the-moment actionable feedback can transform, not only the patient experience, but business operations.
What does a flexible platform provide?
Millennium Physician Group recovered over 5,000 canceled appointments in two weeks using Feedtrail for outreach post-Covid.
How can you boost loyalty with real-time data?
CHOC’s ED had a low Net Promoter Score (NPS), within 5 months of deploying Feedtrail, deeper insights allowed them to increase NPS by 54 points.
Does immediate service recovery impact revenue?
With Feedtrail’s service recovery automation Gracepoint recovered over $1 Million by salvaging over 500 patient experiences.
“Feedtrail has transformed our service recovery. From our dashboard, I can click into low-scoring surveys with actionable comments and follow up immediately, which is the best way to build loyalty. Patients have told me, ‘Thank you—I didn’t know anyone reads these.’ When you can fix issues for folks, they often become your most loyal patients.”
– Heidi Kauffman, MHA, CPXP, Patient Experience Specialist, Jane Pauley Community Health Center
See the Platform
Transform how you improve patient loyalty and attract new patients:
East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606
West Coast
8601 Beverly Boulevard
West Hollywood, CA 90048