Physicians Practice Article:

What over 2 million patients say about their healthcare experiences 

In a recent Physicians Practice article Deb Woods, Feedtrail Chief Operating Officer, walks through findings from our recent report “Top Patient Experience Challenges” that analyzed over 2 million patient surveys. See what the most pressing obstacles were to delivering an excellent patient experience with recommendations to improve moving forward: 

“Patients are the heartbeat of our healthcare system. Without course-correcting to improve their experiences, other aspects of providing high-quality care — even those that have shown improvements recently — will diminish as well.

Effectively addressing this troubling trend starts with understanding why patients are reporting negative experiences in the first place. By examining the more than 2 million surveys conducted in 2023 through our platform, we were able to derive deep insights into the most pressing obstacles to delivering an excellent patient experience. This assessment identified four core areas that generated underwhelming scores….” 

Read the full article on Physicians Practice: here.