XM PLATFORM
The Experience Management Platform Built for Healthcare
Gather real-time feedback on experiences, expectations, and preferences with AI-enabled analytics to inform your improvement initiatives, drive loyalty, and grow your brand.
FLEXIBLE ENGAGEMENT
Stay agile and focused
- Concise, easily customizable forms
- Personalize questions by department, care setting, initiative, and more
- Multimodal surveying and messaging (text, tablet, email) in multiple languages
REAL-TIME INSIGHTS
Learn from actionable,
relevant data
- Immediate notifications, analytics, and visibility
- Instant visibility into patient satisfaction scores and experience drivers
- AI that analyzes comments for keywords and sentiment
SERVICE RECOVERY
Immediately address concerns
- Instant notifications to address problems, even before a patient leaves
- Retain patient revenue, build loyalty, and optimize reimbursement
- Customizable reporting to measure dollars recovered
PATIENT RETENTION
Improve continuously
- Quantitative and qualitative data to uncover experience gaps
- Measure loyalty and brand image to retain and attract patients and employees
- Reporting by specific provider, location and more
ONGOING SUPPORT
Stay supported
- Easy onboarding with no IT background required
- Personalized support, training, and dedicated Customer Success partner
- Integration with all major EHRs and other 3rd-party systems
DATA SECURITY
Your data is our priority
- Total control over access to your data
- HIPAA-compliant communication
- State of the art privacy safeguards and database security
Save time and money with a modern approach
With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.
East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606
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