Mitigating Burnout Webinar by The Beryl Institute

“Wellness 365: Creating Daily Wellness Practices to Mitigate Burnout”

While clinician burnout has long been an issue, since the start of the pandemic upwards of 75% of clinicians have reported symptoms of exhaustion, depression, and sleep disorders according to US News & World Report.

Feedtrail is proud to sponsor an upcoming webinar offered by The Beryl Institute to help participants better manage work and life stressors and develop a burnout plan related to their specific situation.

Watch on Demand >>>

RESEARCH TRIANGLE PARK, N.C.  July 13, 2020.  As part one of our Reimagining Healthcare series, our recent webinar discussed how getting better data about your clinician and patient experience and utilizing that data in the right way can help you improve both your organization’s culture and your patient outcomes — even during a pandemic. The webinar panelists Paul Jaglowski, Co-Founder and CEO of Feedtrail, Dr. William Maples, President and CEO of the Institute for Healthcare Excellence (IHE) and, Dr. West Paul, Chief Clinical Officer at New Hanover Regional Medical Center were moderated by Dr. Jenn Clark, IHE faculty, former CQO at Hillcrest Healthcare System.

• • What getting “better” data really means (it’s not about getting more data)
  • Why you can’t simply ask your patients about their experience — your clinicians matter, too
  • Why better data is key to implementing culture-changing solutions
  • The economic impact of effectively improving your culture

Dr. Clark kicked off the conversation by explaining the status quo in the field of healthcare experience culture, and the impact being felt across the industry from the COVID-19 pandemic. Dr. Clark pointed out that clinician burnout wasn’t a new concern created by the pandemic; burnout has been a problem for decades because clinician engagement data hasn’t usually been gathered, and when it has, it hasn’t been collected as part of a holistic approach designed to produce better patient outcomes. While the COVID-19 pandemic didn’t create these issues, it has brought them into the light in a way they hadn’t previously been. Feedtrail and IHE want to address these issues through proactively gathering better data and implementing tailored, targeted strategies, so that the healthcare conversation can move from being “around burnout to one around resiliency, and ultimately, thriving.” Here are the challenges  with the status quo discussed by the panelist:

1. • Standardized measurement (surveying) is ineffective for understanding clinician needs and keeping them engaged
   • Years of unactionable data have led to distrust from clinicians, and ultimately burnout 
   • Siloed patient and clinician experience data doesn’t lead to lasting results 

Paul Jaglowski then went on to elaborate on the status quo and share key takeaways and best practices the Feedtrail team has experienced having worked with over 50 health systems, across nearly 3,000 individual hospitals and clinics. He shared: “In order for healthcare organizations to thrive, both from a patient and clinician satisfaction standpoint, it’s paramount that they prioritize building a culture driven by both patient and clinician engagement because one simply will not thrive without the other.”Here are some of the best practices:

1. • More data is distracting, good data is game-changing 
   • Personalized, relevant engagement is critical for informing solutions that last
   • Real-time feedback is necessary to perform service recovery and address issues
   • Context is key — combining patient feedback with clinician feedback allows you to quickly see how improving your clinician experience affects your patient experience and outcomes for the better.

Dr. Maples then shared his experience on the value of pairing actionable data with personalized solutions to drive sustainable results.

• • Patients want to be heard
  • Clinicians also want to be heard, to be validated, to have input on processes and policies
  • Culture is linked to efficiency, safety, clinical outcomes, and experience
  • Strong teamwork improves everything — not just HCAHPS, but clinical outcomes

Finally, Dr. Paul shared his experiences from 15 years in the field of Healthcare Quality and Clinical leadership…

• • Making culture changes must start with good, actionable data — otherwise, you’ll lose credibility with your clinicians
  • The bottom-line, financial case for changing your culture is easy to make — value-based purchasing means millions and millions of dollars for your organization

Cultural change doesn’t happen overnight. It is hard. And you have to be on top of these changes every day to make sure things are headed in the right direction. The only way to do that is to gather good data on your patient and clinician experiences and use that data to make good strategic decisions. You must do that, and you must keep your eye on building teamwork and on recognizing your staff when they do good work and do it well. If you can do that, you’ll see your clinicians become happier and your staff turnover rate drops. Not only that, but you’ll also see your HCAHPS go up, but you’ll also enhance your financial position, and your patient outcomes will improve.

To watch the entire webinar, please click here.

 

About IHE

The Institute for Healthcare Excellence partners with healthcare organizations to nurture the relational skills necessary to create a culture that embraces trust, respect, compassion, and teamwork – creating an environment where quality, safety, and efficiency can flourish. Through this work, physicians, nurses, and the caregiver team reconnect to purpose and restore joy to the practice of medicine. The result of the culture-transformation work is a restoration of humanity to medicine. To learn more visit www.healthcareexcellence.org

About Feedtrail

Feedtrail provides the technology, advanced analytics and prescriptive insights needed to deliver exceptional, human-centered experiences in the service of better health outcomes for patients, providers, payers, and their respective communities. Feedtrail is based in Raleigh, NC, with offices in Los Angeles, CA, and Helsinki, Finland, and serves more than 50+ health systems across 4,000 different sites in 14 different countries. To schedule a demo or learn more email us at us@feedtrail.com

RESEARCH TRIANGLE PARK, N.C.  May 20, 2020 Feedtrail and HOLLIBLU release results from the second nationwide survey highlighting the importance of enhancing nurse well-being amid COVID-19 and beyond. The increasing prevalence of nurse burnout has led to skyrocketing rates of attrition and has recently worsened due to the COVID-19 crisis. As a result, mental health and the well-being of nurses has become a critical concern. That’s why nurse community and technology app, HOLLIBLU, in partnership with real-time patient and clinician experience platform provider, Feedtrail, launched a 2nd nationwide “pulse” survey as part of #NursesWeek2020. In the first 24 hours alone, we received more than 1,000 responses from nurses across all 50 states! Our analysis of the survey results provides healthcare systems with the actionable insights they need to address these concerns and support patient care professionals in the wake of COVID-19 and beyond. Key findings of the second survey were staggering:

• 61% reported still wanting to leave the industry all together as a result of their experiences during the COVID-19 crisis
• 46% of respondents said they ARE likely to leave their current position or specialty
• 50% of respondents reported experiencing high levels of anxiety and emotional stress
• According to these nurses, this significantly manifests into secondary symptoms such as inability to concentrate and feeling distracted

100% of healthcare HR leaders agree that improving employee engagement in order to increase patient satisfaction is a TOP PRIORITY. If you want your organization to deliver high-quality care post COVID-19, you must keep both nurses AND clinicians engaged and feeling supported. In order to do so, organizations have to be mindful of what they actually need; healthcare leaders must understand the pulse of their healthcare employees so they can be prepared to keep caregivers satisfied and supported to ensure they are delivering the highest quality care possible. For more insights and results related to clinician support and engagement, see infographic:

 

About HOLLIBLU As a state-of-the-art nurse matching and recruitment technology, we help nurses to connect with professional opportunities, organize their professional life, restore their passion for nursing and empower them to thrive. We believe in a world where empowered nurses will transform the industry in which they serve. About Feedtrail Feedtrail helps healthcare organizations instantly measure the pulse of patients and employees. Our first of its kind, real-time patient and clinician experience platform automates the collection and analysis of data to surface actionable insights and identify opportunities for improving the patient-and-clinician experience. We believe employee-and-patient satisfaction leads to better outcomes for patients, providers, and the entire healthcare ecosystem. Feedtrail is based in Raleigh, NC, with offices in Los Angeles, CA, and Helsinki, Finland, and serves more than 50+ health systems across 4,000 different sites in 14 different countries. To schedule a demo or learn more email us at us@feedtrail.com.  

RESEARCH TRIANGLE PARK, N.C. April 13, 2020 Feedtrail, real-time patient and employee feedback platform provider, in partnership with HOLLIBLU, an exclusive community and technology for nurses, announces the results of a new nationwide survey of nurses, giving voice to the emotional, physical, and mental toll of the COVID-19 crisis, and a first glimpse into the impact on patient care in its wake. According to survey data, the U.S. may be facing a mass exodus of nursing professionals, leading to an unprecedented shortage of nurses in the aftermath of the COVID-19 crisis. Of the 1,300 nurses surveyed, three out five are likely to leave their position or specialty as a result of their experience with the COVID-19 pandemic. Further data analysis shows that 67 percent of respondents will either leave their current facility or quit the industry altogether, and 3 percent of these nurses have already resigned.

“Nursing professionals nationwide were already experiencing burnout and subsequent turnover,” said HOLLIBLU founder, Cara Lunsford, a former nurse for child cancer patients. “The COVID-19 pandemic is rapidly accelerating turnover among nurses, unlike anything we’ve ever seen. Now more than ever, they need support from their management to help limit the mental, emotional, and physical toll of supporting COVID-19. ”

The financial implications are staggering. Further data analysis estimates the cost of a mass exodus of nurses in the wake of COVID-19 at $137B. The data also provides clear insights for healthcare organizations seeking to mitigate the risk of high rates of turnover among nurses. “These findings serve as a reminder about the necessity of giving voice to health professionals on the front lines of patient care, not only during this crisis, but also year round,” said Paul Jaglowski, co-founder and CEO, Feedtrail. “Our mission at Feedtrail, from day one, has been to help healthcare organizations tap into the patient-and-employee experience, in real-time, to actively address potential near-term and longer-term issues, such as large-scale nurse turnover.” Actively engaging the nursing community is just the beginning. Feedtrail wants to help organizations give voice to their community of health practitioners on the frontlines of this global pandemic. If you belong to a network of Physicians, PA’s, Respiratory Therapists, etc. please contact us at US@Feedtrail.com to set up a secure, anonymous survey that can be live in a matter of hours. Together, we can #FlattentheCurve. For more insights and data, view the infographic:

 

About HOLLIBLU As a state-of-the-art nurse matching and recruitment technology, we help nurses to connect with professional opportunities, organize their professional life, restore their passion for nursing and empower them to thrive. We believe in a world where empowered nurses will transform the industry in which they serve. About Feedtrail Feedtrail helps healthcare organizations instantly measure the pulse of patients and employees. Our first-of-its kind, real-time patient-and-employee feedback platform automates the collection and analysis of data to surface actionable insights and identify opportunities for improving the patient-and-employee experience. We believe employee-and-patient satisfaction leads to better outcomes for patients, providers, and the entire healthcare ecosystem. Feedtrail is based in Raleigh, NC, with offices in Los Angeles, CA, and Helsinki, Finland, and serves more than 50+ health systems across 4,000 different sites in 14 different countries.To schedule a demo or learn more, visit us online at https://feedtrail.com or email us at us@feedtrail.com.