Transition of care
Reimagining Transition of Care
With Feedtrail you have the ability to engage at key moments of each patient’s unique journey. Engage with patients and family members about their experiences around their transition of care, and gain the ability to better replicate positive transitions, ensuring appropriate commnuication for a seamless and exceptional patient experience.
Personalizing Transition of Care
During the transiton of care patients are consistently feel nervous and confused. This period of “transition” is a point in a patient’s experience that healthcare systems have little to no visibility into. How can you implement outreach to ensure patients feel supported and understand next steps?
Uncovering Transition of Care
After patients are discharged and starting to finish their recovery at home, you can continue to ensure a positive experience. With Feedtrail XM gather patient reported outcomes once they’re home and contine to offer outreach as they finish their recovery.
Pre
Set expectations
- ED to ICU
- ED to surgical floor
- Pre-surgery check in
- Appointment outreach
During
Manage expectations
- Welcome message
- Transition of care experience feedback
- First impression survey
- Provider-specific survey
- Pre-discharge feedback
Post
Exceed expectations
- Patient reported outcomes
“Feedtrail’s innovative platform impacts patient experience, employee engagement and reputation management all in one place. It’s become an easy to use, powerful way to improve our care.”
Alan Dubovsky
Chief Patient Experience Officer
Beth Rubio
Chief Clinical Officer, Aveanna Healthcare
News & Insights
New Resources
Finding New Ways to Connect with Patients
Learn how one organization drove revenue and increased engagement amind the COVID-19 pandemic through direct messaging.
Webinar On-Demand
Feedtrail and IHE: Humanizing Healthcare During a Pandemic
Presented by Feedtrail and the Institute for Healthcare Excellence (IHE), this webinar discusses how to gather better data about clinician and patient experience and utilize that data to improve both your organization’s culture and patient outcomes — even during a pandemic.
News
New Tool Collects Patient Feedback Faster During Hospital Stays
Targeted Surveys Allow Patients to Comment on Experiences in Real Time, Enabling Staff to Respond to Needs Faster.
Save time and money with a modern approach
With Feedtrail’s patient experience software, you can collect and share positive feedback in real-time. No IT involvement. No manual work. Just a modern solution at an affordable price.
East Coast
5540 Centerview Drive
Suite 200
Raleigh, NC 27606